Security Incident Escalation

The following guideline is to be followed for security incidents:

General

  1. All incidents to be reported to the gate and the supervisor on duty immediately.
  2. Gate will dispatch reaction and notify RSS Main Control Room.
  3. RSS Main Control Room will escalate according to callout Matrix as per standard RSS SOP. (Annexure A)

Break In

  1. Normal escalation as per General.
  2. Divisional Manager J. Du Toit (084 641 1053) to be notified immediately.
  3. Douglasdale SAPS to be notified.
  4. Estate Manager Johan Barnard (072 621 3812) to be notified.

Fire

  1. Normal escalation as per General
  2. Divisional Manager J. Du Toit (084 641 1053) to be notified immediately.
  3. Lonehilll Fire Department to be notified.
  4. Estate Manager Johan Barnard (072 621 3812) to be notified.

Armed Robbery

  1. Normal escalation as per General.
  2. Divisional Manager J. Du Toit (084 641 1053) to be notified immediately
  3. Douglasdale SAPS to be notified.
  4. Estate Manager Johan Barnard (072 621 3812) to be notified.

Medical Emergency

  1. Normal escalation as per General.
  2. Divisional Manager J. Du Toit (084 641 1053) to be notified immediately
  3. RSS Medical to be contacted.
  4. Estate Manager Johan Barnard (072 621 3812) to be notified.

Emergency Numbers:

RSS Control Room:                   086 111 4021

Douglasdale SAPS                   011 699 1333

Lonehill Fire Station                   011 465 5792

JMPD                                       011 375 5911

Johannesburg Connect              011 375 5555

Disaster Management                011 375 5911

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